Title: FAQ Author: RegioHelden Published: 3. May 2024 Last modified: 27. May 2024 --- ## Useful information # FAQ Here you will find valuable information to help you **plan and enjoy your stay with us**. If you have any questions or queries, please feel free to contact us at any time. What is a serviced apartment? A serviced apartment is a **furnished apartment** that **offers both short-term and long-term stays**. It combines the comfort of a private home with hotel services such as cleaning, laundry service, and concierge. Our serviced apartments are fully equipped, including a kitchen, and provide **more space and privacy** compared to traditional hotels. They are practical accommodations for business travelers, vacationers, and anyone temporarily living in the city or seeking a transitional solution until finding a permanent residence. What is the difference compared to a hotel? A serviced apartment differs from a hotel due to its **homelike atmosphere**, additional space with a fully equipped kitchen and separate living areas, providing more privacy and flexibility for longer stays. Compared to hotels, serviced apartments are **significantly more affordable**, ** especially for longer stays**, making them an attractive option for budget-conscious travelers. Additionally, we offer the option for residence registration with a personal mailbox and doorbell, providing guests with an added level of independence and convenience. What makes The Residences-Boardinghouse so special? The Residences-Boardinghouse stands out for its perfect blend of** exquisite serviced apartments** and **top-notch service**. Our luxurious accommodations not only provide the comfort of a home away from home but also offer market-leading prices in the Frankfurt am Main region. What sets us apart is our ability to **fulfill almost every guest’s request**. Additionally, we facilitate residence registration with a personal mailbox and doorbell, providing our guests with the utmost independence and convenience. Can I register at The Residences-Boardinghouse? Yes, you can register with us easily. Our concierge service **will assist you with all the steps**, including documents and appointments. Additionally, you will receive a personalized mailbox and doorbell with your name. What is the minimum rental duration? The minimum rental duration at The Residences-Boardinghouse is **one month**, with flexible options available for longer stays. Enjoy the comfort and amenities of our exquisite serviced apartments for a customizable period that suits your needs. What payment options are available? You can pay either by **bank transfer, credit card, or debit card**. When do I pay for my apartment? You will transfer the **first month’s rent before your arrival**. After this initial payment, rent payments will be made monthly. Do I need to pay a security deposit? At The Residences-Boardinghouse, a security deposit of **€1,000** is required. This deposit is intended to cover any damages or additional costs and is typically refunded upon the proper return of the apartment. What are the general cancellation policies? For bookings of one month (28 days) or more, there is no refund of the first month’s rent if canceled **within 30 days of arrival**. This policy helps us avoid vacancies. Additionally, a **fixed-term lease agreement** is created with tenants. This agreement cannot be canceled during the stay, and tenants are obligated to **pay for the agreed- upon duration**. For **corporate clients**, we can **customize cancellation policies** to meet their specific needs. We also offer flexibility to adjust terms during the stay as needed. If you have any questions about this, please feel free to reach out to us. Am I allowed to bring my pet? Pets are **not allowed** in our apartments. May I smoke in my apartment? Smoking in the apartments is **strictly prohibited**. What is included in the price? Included in the price are **all utilities** such as heating, water, electricity, internet, waste disposal, and a complimentary mid-month cleaning service. Additionally, you’ll have access to our **concierge service**, which assists with any inquiries, appointments, and documents. At The Residences-Boardinghouse, we prioritize comprehensive service to ensure your stay is as comfortable as possible. Where can I park on-site? You have the option to park **for free** in the **general parking areas outside our apartment** building. Additionally, we offer **paid parking spaces** in our ** underground garage**, which you can either reserve before your booking or during your stay. We aim to provide you with flexible parking options to make your stay as convenient as possible. As a corporate customer, I have increased needs. Do I receive special conditions and additional benefits? **Absolutely**! As a valued corporate customer with specific needs, we offer special conditions and additional benefits. Please **send us your inquiry via email** at [info@the-residences-boardinghouse.de](https://www.the-residences-boardinghouse.de/en/faq/info@the-residences-boardinghouse.de?output_format=md) or call us at [+49 1522 5393643](https://www.the-residences-boardinghouse.de/en/faq/+4915225393643?output_format=md). What is the most effective way to contact The Residences-Boardinghouse? You can reach us **through various channels**: * Submit an inquiry on our [website](https://www.the-residences-boardinghouse.de/en/booking-request/) * Email us at [info@the-residences-boardinghouse.de](https://www.the-residences-boardinghouse.de/en/faq/info@the-residences-boardinghouse.de?output_format=md) * Call us at [+49 1522 5393643](https://www.the-residences-boardinghouse.de/en/faq/+4915225393643?output_format=md) We are at your disposal and look forward to assisting you. Do you have further questions? Get in touch with us: [+49 1522 5393643](https://www.the-residences-boardinghouse.de/en/faq/+4915225393643?output_format=md) ### Contact [+49 1522 5393643](https://www.the-residences-boardinghouse.de/en/faq/+4915225393643?output_format=md) [info@the-residences-boardinghouse.de](https://www.the-residences-boardinghouse.de/en/faq/info@the-residences-boardinghouse.de?output_format=md) ### Adress [Mühlheimer Strasse 392 63075 Offenbach am Main Mo.–Sa. 09:00–19:00 Uhr Sunday by arrangement**24 h emergency service** [The Residences Boardinghouse | Apartment Frankfurt & Offenbach](https://maps.google.com/?cid=18039485949038950866) 4.9 Based on 143 reviews powered by [review us on](https://search.google.com/local/writereview?placeid=ChIJc4F2vGERvUcR0vkds-QgWfo)